# English Support Available
Welcome! We’re happy to see you here. 🌿
**makramee-shop.com** is a small, family-run business based in Bavaria, Germany. For more than 10 years, we’ve been supplying macramé and micro-macramé enthusiasts across Europe with high-quality materials — from LINHASITA and BOBBINY cords to beads, rings, and our own self-developed tools like knotting boards and yarn dispensers.
## Ordering on our German site
Our shop and checkout are currently only available in German. Don’t worry, though — most of what you need (product names, colors, prices) is easy to recognize, even without speaking German fluently. Product photos and color codes will guide you through.
If anything is unclear, or you’d simply feel more comfortable confirming details before you order, **just send us an email in English** — we’re glad to help.
## Need help? Just ask.
Whether you have questions about:
– a specific yarn, color, or material
– shipping to your country
– order status or delivery times
– anything else before or after your purchase
— feel free to reach out to us at:
📧 **support@makramee-shop.com**
We’ll do our best to reply in clear, friendly English, just like we would in German.
## A note on placing your order
Please place your order directly through our German website. Our customer support is available in English, but the order process itself currently runs only in German. If you get stuck at any step, just email us *before* checking out — we’re happy to walk you through it.
—
*We’re slowly working on making more of our shop available in English — thank you for your patience, and welcome to the “Makramee-Shop family”!*
